Privacy policy

Last updated: September 29, 2026

PerfumesPlug (“we,” “us,” or “our”) operates perfumesplug.com, including our online store and related customer services.

This Privacy Policy explains how personal information is collected, used, disclosed, and retained when you browse our website, create an account, place an order, request assistance, or otherwise interact with us.

Our store is powered by Shopify. Shopify and other service providers process personal information to support the services described below.

This policy explains our practices; it is not a request for blanket consent. Where a particular activity requires consent or another legal basis, we will meet the applicable requirements. If this policy conflicts with our Terms of Service concerning personal information, this policy controls.

1. Information We Collect

The information processed depends on your interactions with us, the features you use, and applicable law.

Contact and delivery information: Your name, email address, telephone number, billing address, shipping address, and delivery instructions.

Order and transaction information: Products purchased, order amounts, payment status, order history, delivery records, returns, refunds, exchanges, and customer-service records.

Payment information: Payment details supplied through checkout, payment authorizations, transaction identifiers, and verification results. Shopify and payment providers process payment credentials according to their roles. The information available to us depends on the payment method and provider.

Account information: Account identifiers, sign-in information processed by the account service, preferences, saved addresses, and other information you choose to provide.

Communications and submissions: Messages, questions, reviews, photographs, and other information you submit when contacting us or using available features.

Device and usage information: IP address, browser and device characteristics, identifiers, approximate location inferred from your IP address, pages viewed, referral sources, interactions, and similar technical information.

Preferences and inferences: Shopping preferences and interests inferred from browsing, purchases, and other interactions, where permitted.

Please provide only information relevant to your request. Do not send passwords, card security codes, full payment-card numbers, or unnecessary identity or medical information through ordinary email.

2. Sources of Information

We obtain information:

Directly from you when you order, contact us, create an account, or submit information.
Automatically through cookies, pixels, server logs, and similar technologies.
From Shopify and providers supporting payments, fulfillment, communications, analytics, security, and other store functions.
From advertising partners and other third parties where lawfully permitted.
From someone purchasing or arranging delivery on your behalf.

If you provide another person’s information, you must have an appropriate basis for doing so.

3. How We Use Information

We use personal information for the following purposes:

Processing purchases: Accepting payments, confirming orders, shipping products, communicating delivery updates, and managing returns, refunds, and exchanges.

Customer support: Answering questions, investigating missing or damaged deliveries, addressing product concerns, and resolving disputes.

Operating the store: Maintaining accounts, remembering preferences, troubleshooting technical issues, measuring performance, and improving our services.

Personalization: Showing relevant products and recommendations based on interactions and preferences, where permitted.

Marketing and advertising: Sending permitted promotional communications, measuring campaigns, and displaying relevant advertising on our services and other platforms, subject to applicable consent and opt-out requirements.

Security and fraud prevention: Checking transactions, protecting accounts, investigating suspected unauthorized activity, maintaining service integrity, and responding to payment disputes.

Legal and business administration: Keeping required records, meeting tax and accounting obligations, responding to valid legal requests, protecting lawful rights, and managing business transactions.

We will not use personal information for a materially incompatible purpose without providing any legally required notice and obtaining consent where required.

4. Legal Grounds Where Required

Where applicable law requires a legal basis, we rely on the basis appropriate to the activity:

Contract: To take steps at your request and fulfill purchases or services.
Legal obligation: To comply with tax, accounting, regulatory, and other legal requirements.
Legitimate interests: To operate and improve our business, secure services, prevent fraud, and address claims, where those interests are not overridden by your rights.
Consent: For activities requiring consent, including certain marketing and tracking practices.

Where processing relies on consent, you may withdraw it. Withdrawal does not affect processing lawfully undertaken before withdrawal.

5. How We Disclose Information

We disclose information where reasonably necessary for the purposes described in this policy and permitted by law.

Service providers: Shopify, payment processors, fulfillment providers, carriers, customer-support services, technology providers, and providers supporting analytics, communications, and security.

Advertising and marketing partners: Partners supporting campaign delivery, measurement, and personalized advertising. Depending on applicable law, some disclosures may constitute a “sale,” “sharing,” or processing for targeted advertising.

At your direction: When you request delivery to another person, use an integration, or otherwise authorize a disclosure.

Professional advisers and authorities: Lawyers, accountants, insurers, regulators, courts, law enforcement, or others where disclosure is appropriate and lawful.

Business transactions: Parties involved in a proposed or completed merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable confidentiality and privacy requirements.

We do not treat acceptance of our Terms of Service as unlimited permission to disclose personal information.

6. Shopify’s Role

Shopify hosts our store and processes information to operate and improve its services. Information submitted through our store may be processed by Shopify and its providers in countries other than your own.

Our store uses Shopify features supporting operations, security, personalization, and advertising. Enhanced features may allow Shopify to process information about your interactions with our store together with interactions involving other merchants and Shopify services.

Where Shopify processes information for its own purposes, Shopify is responsible for those activities and the associated privacy requests, as explained in its notices.

You can learn more or exercise applicable rights through:

You may also contact us about information processed for PerfumesPlug’s purposes.

7. Cookies, Analytics, and Advertising

Cookies and similar technologies can support checkout, account access, security, preferences, analytics, and advertising.

Some technologies are necessary to provide requested services. Others may require consent or be subject to opt-out rights, depending on your location and applicable law.

Where required, we will obtain consent before using nonessential technologies. You can manage available choices through the privacy or cookie controls provided on the website and contact us for assistance.

Browser settings may also allow you to block or delete cookies. Doing so can affect store functionality. Deleting cookies or changing browsers may require you to set preferences again.

Disabling cookies does not necessarily prevent every form of information collection or replace a legally recognized opt-out request.

8. Sale, Sharing, Targeted Advertising, and Privacy Signals

Advertising-related disclosures of identifiers, device information, browsing activity, and related shopping information may be considered a sale or sharing of personal information under certain laws, even where no money changes hands.

Where applicable, you may opt out of sale, sharing, or targeted advertising through the privacy controls available on our website or by emailing perfumesecure28@gmail.com. Please describe the request without including unnecessary sensitive information.

We will recognize and process Global Privacy Control and other legally required opt-out preference signals as applicable law requires. Whether a signal applies to a particular browser, device, or identified account depends on the information available and applicable requirements.

Other browser “Do Not Track” settings may not communicate a standardized or legally recognized request.

An advertising opt-out does not necessarily stop all advertisements. You may continue to see general advertising or processing permitted for other purposes.

9. Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

If you receive marketing text messages from us, follow the opt-out instructions provided in those messages. Where required, marketing texts will be sent only with the necessary consent, and that consent is not a condition of purchase.

Opting out of marketing does not prevent necessary communications about an order, refund, account, security issue, or legal notice.

We will respect applicable consent and opt-out requirements for each communication channel.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Relevant factors include:

Whether you maintain an account or an unresolved order.
Tax, accounting, and recordkeeping requirements.
Return, warranty, payment-dispute, and legal-claim periods.
Security needs and substantiated fraud concerns.
Your privacy requests and our obligation to honor them.

When information is no longer needed, we delete it, de-identify it, or otherwise handle it as required by law. Information in backups may remain until the applicable backup cycle completes, subject to appropriate restrictions.

11. Security

We use reasonable safeguards appropriate to the information and risks involved. However, no website, transmission method, or storage system can be guaranteed completely secure.

Keep account access information confidential and contact us promptly if you suspect unauthorized activity.

This section does not waive our legal security obligations or limit rights that cannot lawfully be restricted. We will provide legally required notices concerning qualifying security incidents.

12. Your Privacy Rights

Depending on your location, the law’s applicability, and the circumstances, you may have rights to:

Know whether and how your information is processed.
Access information or receive a copy.
Correct inaccurate information.
Request deletion.
Receive information in a portable format.
Object to or restrict certain processing.
Withdraw consent.
Opt out of sale, sharing, targeted advertising, or certain profiling.
Limit certain uses of sensitive personal information.
Request safeguards concerning qualifying automated decisions.
Appeal a denied request or complain to a regulator.

These rights may have lawful exceptions. For example, some transaction records may need to be retained after a deletion request.

To submit a request, email perfumesecure28@gmail.com with the subject “Privacy Request.” Identify the right you wish to exercise and enough information for us to locate the relevant records.

We may request proportionate verification where permitted or required. We will not require identity verification for an opt-out where applicable law prohibits that requirement.

An authorized agent may submit a request where permitted. We may require proof of authority and any legally permitted verification.

We will respond within applicable deadlines. If an extension or refusal is permitted, we will explain it as required. To appeal a decision where an appeal right applies, reply to our response or email us with the subject “Privacy Appeal.”

We will not unlawfully discriminate against you for exercising privacy rights.

13. Children’s Information

Our store is intended for a general adult shopping audience and is not directed to children.

We do not knowingly collect children’s personal information in circumstances requiring parental consent without meeting applicable requirements. If you believe a child has provided information improperly, contact us so we can investigate and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 without any authorization required by applicable law.

A parent’s permission to use a device does not, by itself, establish legally sufficient consent to every form of data processing.

14. International Processing

Information may be processed in the United States and other countries where Shopify or other providers operate. Privacy laws may differ from those in your country.

Where restrictions apply to a transfer from the European Economic Area, United Kingdom, or another protected jurisdiction, we will use an applicable lawful transfer mechanism, such as an adequacy decision or appropriate contractual safeguards.

Contact us for information about relevant safeguards. Browsing our website does not by itself waive protections applicable to international transfers.

15. External Websites and Public Content

Third-party websites and services operate under their own privacy notices. Review those notices before supplying information.

Reviews or other content you intentionally submit for public display may be visible to others. Avoid including personal information you do not want published.

Private customer-service correspondence is not automatically treated as a public review or endorsement.

16. Policy Updates

We may update this policy to reflect changes in practices, services, or law. We will revise the date above and provide additional notice or obtain consent where required.

A policy update does not retroactively authorize processing that was unlawful or required consent we did not obtain.

17. Contact

PerfumesPlug

Website: https://perfumesplug.com
Email: perfumesecure28@gmail.com
Correspondence address: 418 Broadway, Albany NY 12207, United States

For privacy requests, use the subject “Privacy Request.”

This correspondence address is not an authorized product-return address. Contact us before sending merchandise.