Shipping policy

Shipping Policy

Last updated: September 29, 2026

PerfumesPlug INC. ships eligible orders to supported addresses within the United States. This policy explains shipping charges, availability, order handling, and assistance with delivery problems.

For shipping questions, contact info@perfumesplug.com.

1. Shipping Rates

All shipping charges below are in U.S. dollars.

Shipping option	Eligible order value	Shipping charge
Standard shipping	$100.00 or more	Free
Standard shipping	Below $100.00	$7.99
Express shipping, where available	Any order value	$14.49

The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes and shipping charges.

Free shipping applies to Standard shipping only. Express shipping is charged separately when selected and available.

Shipping availability depends on the destination, products ordered, and applicable transportation restrictions. Eligible options and charges are displayed before payment.

2. Shipping Destinations

We currently offer shipping to supported addresses in the contiguous United States, Washington, D.C., and Alaska, subject to product and carrier restrictions.

We do not currently offer shipping to Hawaii, U.S. territories, or international destinations.

Some products, including alcohol-containing fragrances, may not be eligible for every destination or shipping service. Alaska deliveries may require special arrangements or may be unavailable for particular products.

P.O. Box and military-address eligibility depends on the product and permitted carrier service. Contact us before ordering if you are unsure whether your address can be served.

If we discover that an order cannot be shipped lawfully to the requested destination, we will contact you and arrange an appropriate resolution, including cancellation and a refund where required.

3. Order Processing

Orders are reviewed for payment authorization, inventory availability, address accuracy, and any necessary fraud-prevention checks before dispatch.

An order acknowledgment confirms receipt of your order; it does not mean the package has shipped.

Processing time and carrier transit time are separate. Selecting Express shipping does not automatically eliminate processing or verification time.

Any specific processing or shipment commitment displayed for your order will apply. If you need delivery by a particular date, email info@perfumesplug.com before purchasing so we can advise whether the requested timing is feasible.

We will not use payment verification or processing delays to avoid applicable shipment, cancellation, or refund obligations.

4. Delivery Estimates and Delays

Delivery estimates depend on the destination, shipping method, product restrictions, and carrier service.

Any estimate displayed at checkout or communicated for your order should be reviewed before purchase. Unless expressly guaranteed, an estimated arrival date is not a guaranteed delivery appointment.

Weather, carrier disruptions, peak shipping periods, address issues, and other circumstances may affect delivery. These circumstances do not eliminate your applicable legal rights.

If we cannot ship within the promised or legally applicable period, we will provide the required delay notice, explain your cancellation and refund options, and obtain consent to an extended shipment period where required.

Where no shipment period is stated, we will comply with the applicable legal deadline, including the federal 30-day shipment rule where applicable.

5. Perfume Transportation Restrictions

Alcohol-containing fragrances may be regulated as hazardous materials for transportation.

We use shipping methods permitted for the product and destination. Some fragrances require ground transportation and may not qualify for air transport or certain expedited services.

The availability of an Express option does not authorize transport that violates carrier or legal requirements. Express shipping is available only where an appropriate service can lawfully carry the products ordered.

If the selected service cannot be used, we will contact you about an alternative or cancellation. If you agree to a lower-priced service, we will refund the applicable shipping-price difference.

6. Shipping Confirmation and Tracking

Shipping confirmation and tracking information will be provided when available for the selected service.

A tracking number or label-creation notification may appear before the carrier physically receives the parcel. Tracking updates depend on carrier scans and may not appear immediately.

If you have difficulty locating tracking information or believe your parcel is delayed, email info@perfumesplug.com with your order number.

7. Address Accuracy and Order Changes

Please check your delivery address carefully before submitting an order, including apartment, suite, building, and postal-code details.

If you notice an error, contact us immediately. We will make reasonable efforts to assist, but an address change or cancellation may not be possible once fulfillment or dispatch has begun.

Any additional charge for an agreed address correction or reshipment will be disclosed before you authorize it.

An address problem does not automatically permit us to retain the entire payment for merchandise that is returned to us or cannot be delivered.

8. Undeliverable, Unclaimed, or Refused Packages

If a parcel is returned because of an incorrect customer-provided address, failure to collect, or refusal of delivery, we will review the circumstances and contact you about available options.

Original shipping charges may be nonrefundable to the extent permitted by law and our Return and Refund Policy. Additional reshipment costs will be disclosed and agreed before reshipment.

An order originally shipped free will not receive a new retroactive outbound-shipping charge under this policy.

These provisions do not limit remedies where the delivery problem results from our error or another circumstance for which the law requires a remedy.

9. Damaged, Incorrect, or Incomplete Deliveries

Please inspect your order after delivery and contact info@perfumesplug.com promptly if an item is damaged, incorrect, or missing.

Include your order number, a description of the problem, and available photographs. Keep the packaging and affected product where safe and practicable so we can investigate.

An unboxing video is not required for a legally protected claim. Our request for prompt reporting does not shorten an applicable legal claim period.

Do not use a product that appears unsafe or send a leaking or broken bottle back without instructions. We will investigate and provide an appropriate remedy consistent with applicable law and our policies.

10. Lost Packages or Delivery Disputes

If tracking indicates delivery but you cannot locate your parcel, check the delivery location and, where relevant, your household, building reception, or mailroom. Contact us if the parcel remains missing.

We will review the available information and coordinate with the carrier where appropriate. We may request reasonable information to assist the investigation.

A delivery scan alone does not automatically defeat a valid claim. Responsibility for a lost or stolen parcel depends on the circumstances and applicable law.

We do not automatically transfer all risk to the customer when a package is handed to the carrier or require customers to purchase optional protection to receive legally required remedies.

11. Returns and Shipping Refunds

Return eligibility, authorization, shipping costs, and refund procedures are explained in our Return and Refund Policy.

For ordinary change-of-mind returns, original outbound shipping charges are generally nonrefundable and customers are responsible for return shipping, subject to applicable law and our express commitments.

Seller errors, defective goods, and other legally protected claims are handled under the applicable remedy requirements.

12. Contact Information

PerfumesPlug INC.

Email: info@perfumesplug.com
Website: https://perfumesplug.com

For shipping assistance, include your order number and a brief description of the issue.

Customer support is provided by email.